CONTACTING
CCI INVESTMENT MANAGEMENT LIMITED
Enquiries
Brendan Curry , CCIIM, (03) 9934 3110
Ian Smith, CCIIM, (03) 9934 3004
Telephone: Toll free 1300
655 220
Facsimile: (03) 9934 3460
Keeping CCIIM informed
To help us keep in touch with you, please tell us promptly about
a change of:
- Address;
- Bank account details; and
- The manner in which you wish to receive income distributions.
Contact:
CCI Investment Management Limited
Toll free on 1300 655 220
Fax (03) 9934 3460
GPO Box 180 Melbourne VIC 3001
Handling of complaints
CCIIM prides itself on delivering a high level of client service
and is committed to handling any complaint quickly, fairly and in
the strictest confidence. If unit holders have a complaint regarding
any of CCIIM's products and services, please contact:
1. Ian Smith, CCIIM, (03) 9934 3004
Toll free on 1300 655 220
(9.00am to 6.00pm Monday to Friday, Melbourne time)
2. If your complaint is not resolved to your satisfaction within
3 working days, unit holders can refer the matter in writing to:
The General Manager
CCI Investment Management Limited
GPO Box 180B
Melbourne Vic 3001
In the event unit holders are not satisfied with the outcome of their
complaint, unit holders have the right to refer the matter to an external
complaints resolution scheme. The Australian Securities and Investments
Commission on 1300 780 885 can be contacted to obtain details of industry
complaints schemes. The Financial Industry Complaints Service (FICS)
can be contacted on 1800 335 405.
Online feedback form
For general enquiries. Please make sure that you include a
valid
email address so that we can get back to you.
